Thank you for your patience yesterday while we managed thousands of comments and messages. A couple items:
-If you would like to change dates for your reservation, or would like to explore other hotel options, email firstname.lastname@example.org with your name, phone number, email address, and church name, and they will be able help you directly.
-If you asked us a question yesterday that we didn’t get to, please accept our apology! ❤️ If you still have questions about your room, please email the NAYC Connections Housing email above and CH will be in touch with you directly. ... See MoreSee Less
Will those on the overflow list without rooms have arrangements worked out to get rooms before people who already have rooms get to work out “better” arrangements?
Is the number of NAYC registrations you can get related to how many people you said would be in your hotel room? Example: if someone said only 3 people would be in their room, can they only get 3 badges?
Thank you for all the hard work and handling each and every comment with grace and wisdom!
When will you guys be returning emails back to see of closer rooms are available?
We love UPCI YM! So thankful for all the Exec team and the incredible team who serve alongside them to make these events happen.
Do you have to book a hotel in order to get seats/register?
If I emailed yesterday but didn’t include all that info, do I need to re-email?
i am doing exemption always use Drury, I got reward card. We couldn't book 2 rooms. probably never go To Nayc if it in St Louis again. i took 1 day oof to do it system fail
Thank u for your diligence and patience with us through all this. We appreciate UPCI Youth Ministries!
If you can’t find a hotel close to the event. Consider Pacific, Missouri. - The landing hub is a neat place - 2 other hotels here. Also there is Snow Monster & Hoffman's Drive In for summer treats and only 10 mins from 6 flags. About 30 mins from the event center.
Thank you for all you do! I know this is a TON of work on the youth departments end, you guys are doing GREAT!
You all are doing amazing work. The struggle just means that it is going to be an amazing time! Looking forward to having our young people there and having a dynamic spiritual experience
Thank you for all of your hard work!!
Thank you and great job putting everything together to makes this event easy and affordable
We are so thankful for all the effort and prayer put into this event by you all. #nayc23 is going to be 🔥🔥🔥🔥
They have still not replied to our emails with this question: We have six rooms booked all using points. Do we need exemptions for every single person? Or will this singular exemption we have already been approved for be enough to register our group.
through it all Y'ALL ARE ROCKSTARS!
Thank you for your hard work! Can’t be easy.👏
Thanks for everything! We are going to enjoy Youth Congress. Haven't been since 2019.
Allison Salgado pilas
Kimberly Susan Briggs
What it feels like going through the connections housing process … pic related
It is clear that you all have filtered through the comments on the previous post and selectively responded. With all respect, do you guys have nothing to comment about the reasoning behind the booking opening before 10:AM CST? Especially that PassKey advertised that anyone waiting in queue before 10:AM would be kicked out, but they were not.
Moving forward let ppl make their own hotel reservations and not go thru a 2-3 party. Apparently it isn’t working out right.
We were in the waiting room at 9:51 am CST with 525 ahead of us. Once the site opened @ 10:00 am CST - the waiting in line apparently didn’t work. Once we logged in after several attempts, we got rooms in the cart and then an error message occurred. Our secretary tried again and was told the rooms were sold out. This did happen. We are not falsifying the information.
Everyone saying “let us get our own hotels” have y’all actually tried that? Because rates during the time of our event are $450-$700 A NIGHT. Compared to $100-$250 through connections housing. That’s the point of it. And it’s required for events like this. That is all.. 😂
Thank you for making the process much smoother this time! We are grateful, and excited for NAYC!
Many thanks for all the organizing! The extra tips posted were very helpful. It was smoother and we got rooms. Praying you for and all those still working out some issues. Stay blessed
We appreciate all y’all’s hard work! Sadly, this is the second time it didn’t work for us. I tried for 40 minutes. Signed in right on time and there were 2600 people in front of me. In waiting room for 17 minutes. None of the hotels that showed up ended up having rooms. Then it kicked me off at 7 minutes instead of the 10 minutes it said it would be. After about 30 minutes of trying I finally selected the “overflow hotel” but the “Card Type” tab under payment wouldn’t work…just highlights in blue but doesn’t show any options, just the blue “select” button.
Thanks for adapting - preadapting - and eventually readapting for all of us and working tirelessly to make this the best event possible! We are excited for #NAYC23!
UPCI Youth Ministries what process should we do to cancel the waitlist request? I was just able to get one that showed up on the link that I’m fine to keep. I just don’t want to hold a waitlist spot as well. I didn’t realize they would keep populating so I did the overflow. Thank you!
The Bible says "Let all things be done decently and in order" 1 Cor. 14:40. This was nothing like that. I feel that this has become a hinderance to NAYC. God can not be pleased. Please, in the future, let people get their own rooms.
If we need to add a night who do we contact?
Have spoken with several other churches They got rooms because .. they got in /on before 10 am.THAT is not right ! And yes I have emailed.
Question: Do we have to book through the NAYC website? or can it be done using a different booking agency? Thanks
Thank you so much for making it smoother today! There was a few glitches on my end for a minute or so, then it worked better after refreshing & typing quickly. Reserved & praying for a great life-changing event! God bless everyone working hard to make this happen. 😊
Do we know if they will be contacting us today?
Unfortunately on the waiting list but it is what it is.. is there ANYONE coming from overseas??
Anyone know how I can go in and change my CC information?
I just want to say thank you for all the hard work you have put in to making this the best time for us youth. You may not notice, but we really appreciate it. Thank you for the hours of planning, and preparation. Your passion really shows.
I'm more confused now. Maybe this has been answered. Do we email Connections House directly to put our request in to be put on the wait list to change our room if possible?
My congregation is on the waitlist
Do the hotels for general booking in February include the same hotels or are they new hotel options?
I see many more negative comments this time than when the few got through a few weeks ago and the contracts were voided buy the organization. I wonder how many of these people with negative comments we’re defending the system and saying they did the right thing last time. Maybe we should void everything again and set another date. 🤷🏼♂️
I’ve been trying since 10am and it says no inventory. Waiting list won’t work either because the drop down box for credit card type won’t work
Smooth…. This was a joke. Just saying. I got in on time, but soon as I clicked the hotel to complete the process it would tell me that the rooms was sold out. I only needed 6 rooms. I have emailed and inboxed just trying to get something to work and nothing.
Devante M. Robinson Somehow my post ended up being deleted. I tried again but was still down. I did book for the overflow, but took screenshots of what went wrong.
You know what’s crazy? I can go in right now and purchase tickets for the Cardinals/NY Yankees game in St Louis for July 2, and I don’t have to prove I have a hotel reservation in the city to get my tickets. 🙃 This link between tickets and hotel reservations needs to go away. Let people book their own hotels. Period. SMH If the city needs an earlier head count for booking a stadium, then open up ticket sales early. 🤷🏻♀️ We all know tickets will sell out in a matter of days or even hours.
Did the UPCI Youth Ministries know that the link would be active before 10am, despite everyone being told otherwise? Even though a message came up saying you would be kicked from the line if you got in early, this did not happen. This issue actually affected my wife, who was in line early, but left out of fear of being kicked, and now we have hotels further than we wished. This leaves the impression that those "in the know" could get their hotels early before anyone else. This new date was set out of fairness, but opening a link early without disclosing it is not fair. This needs to be explained.
How is it that I logged in at 9:57 and there were 1857 people ahead of me? By the time I did get in, hotels are 20 miles away from the dome. Once again this has been done unfairly. While we are all appreciative of the hard work that has been put into this, it is still necessary to point out that 10:AM CST was advertised continually, and 10:AM CST is not what was followed through.
Soooooooo The link opened up before 10 this time. UGH! Really not ok — 2 extra weeks to get it right.
People were allowed in line 10 minutes before the posted start time of 10 CST. How do you consider this fair for everyone?
I predict a record attendance at PEAK ‘23 🤣 The WPF is Housing Connections #1 fan. 🤣🤣🤣
It's sad. If you get a room, you don't have any choice and you could end up taking kids you are responsible for to an unsafe location. This process is horrible. But don't say anything negative....otherwise they start deleting comments 🙄 I'm sorry, I do not want connections housing to choose the dump of a hotel we are forced in to. Our hotel they put us in last time was so run down and dirty. Like always, our group made the best of it. But we have a much larger group this time and many more parents to deal with. Why is this so difficult??
I am trying to go in the wait list and it will now let me pick a card to hold the spot. Any suggestion
I’ve got all my information I’m entered for be put in the waiting list for a hotel but it wants to know what type of credit card I’m using but it only has the word select and won’t let me go any further.
Thank you, UPCI YM team! Securing rooms was simple this morning. We appreciate everyone’s hard work! Looking forward to NAYC23!
Hotels keep disappearing and reappearing. So frustrating. Every single time I have gone to check out it gives me an error message. Seriously there has got to be a better way.
Thanks UPCI Youth Ministries!!!! Process was super smooth. I clicked the link and waited for my turn, got in and found the same hotel I happened to get last time!!
The website isn't functioning correctly, I attempted to boom a room (on 5 different attempts) I entered in my honors ID number and then the site went down
Trying to get in the overflow hotel, but can’t select card type 🤦🏻♀️🤦🏻♀️🤦🏻♀️
THERE HAS GOT TO BE A BETTER WAY!! NOW THE “overflow” will not let me send, because It says I have to choose which type of credit card I am using but the only option it is giving me is select it is not giving me an option for credit card types!
I was unable to book rooms needed - they were all gone.
This is my first time registering for the hotel myself. Is it through the NAYC website, and if so is there a link that comes available at 10?
Thank you Youth Ministry Team! This process was so much easier and I was in and out in 10minutes. Looking forward to a great conference!!
I only selected 4 rooms but yet would get this. Now can’t get the overflow form to select credit card.
This is our first time going to NAYC and this whole process has been a nightmare. 🙄
FYI... I can't select my card type... thus I can't reserve an overflow room.
had rooms selected ready to pay but would not let me pay because the card selection tab was not working right… now we have nothing !!! So frustrating!!!
Had to switch to another computer￼.. Because when I went to put the credit card number and it wouldn’t let me select the type of credit card. Complete mess
I was here and in at 10 am but still not able to reserve. I tried to go on the waitlist but the dropdown for the credit card type is not working and it will not allow me to go on the waiting list. Is there another way to get on the wait list.
How can we make sure our Hotel will have the rooms we need for additional days ? We don’t want to move hotels. It’s a little worrisome. Can you advise?
Very helpful information. Thank you!!!
Make sure you’ve had your breakfast and lunch before calling!😂
I’m fixing to go on about a 10-11 hour fast for the Passkey servers.
Thanks for this information! If everyone sticks to the process, all should be well!
What if we want to book 7/25-7/29?
Nikki Mason Alexander Brandi Rockco Hoyt we better read this good😅
Brian N Donna Fuller you ready 🤣🤪😉
Larissa Williams Lariss
Good luck Ashley Pancake 😂😘
Elle Palmer Winterrowd, Glory Scott
Andrea Davis Mathews Kellie McGee Rebecca Madeiros
Chad T Condren
Brandi N Clifton
Shaleigh Clingan Lee
DeLisa Burcham McLeod
Kelsie Miller Allen
Maikali Cruz Baleinavetau Caudre
Chase A. Alphin
Angela Nicole McNeely
Early registration is happening tomorrow, January 24 at 10am CST at northamericanyouthcongress.com ... See MoreSee Less
Matt Sams .. let me know where you are staying!!
Brent A Mixon.. We praying for you🙌🙌🙌
Taylor Wright I’ll be praying lol
Dalyce Nicole Flores
DeLisa Burcham McLeod
Jacob Williams Larissa Williams
Praying for the youth pastors 🙏
Praying for the youth pastors 🙏
Tabitha K. Ramirez praying for you… 😁
No mercy 🙂
Shoutout to North Cities Youth! Keep being awesome! ❤️🤙
Seeing the fam at church is always blessings on blessings.
Honoring a legend today: Martin Luther King, Jr.
3. In the meantime, PassKey continues to extensively test and retest their systems to ensure that there is not another national crash of their servers on January 24th.
We are so excited that so many are eager and making plans to attend North American Youth Congress 2023!